1. Introduction

This Privacy Policy explains how Ehtifalat, operated by MOHAMAD SHAYGAN GENERAL TRADING L.L.C, collects, uses, stores and protects your personal information when you use our website, make a purchase, contact our team, subscribe to updates, or interact with our online store.

By using our website, you agree to the practices described in this Privacy Policy. We aim to collect only the information needed to provide a smooth, secure and premium shopping experience.

2. Information We Collect

We may collect the following types of information when you use our website:

3. How We Use Your Information

We use your personal information to provide and improve our services, including:

• Processing and delivering your online orders.
• Contacting you about order confirmation, delivery updates or customer support.
• Improving our website, products, packaging and customer experience.
• Preventing fraud, misuse, spam, security risks and unauthorized transactions.
• Sending offers, updates or marketing messages only where permitted or when you have given consent.
• Complying with applicable laws, accounting, tax, business and regulatory requirements in the UAE.

4. Payments, Orders & Delivery

When you place an order on Ehtifalat.ae, we collect information required to confirm your purchase, prepare your items, arrange delivery and provide customer service.

If online payment is available, payment details may be processed by secure third-party payment providers. Ehtifalat does not intentionally store full credit card details on its website. For Cash on Delivery orders, we use your contact and delivery details only to complete the order and communicate with you.

Delivery information may be shared with our delivery team or delivery partners only as needed to complete your order.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to make the website work properly, remember cart items, improve performance, understand visitor behavior and support marketing activities.

Types of cookies we may use

• Essential cookies: required for cart, checkout, login and website security.
• Analytics cookies: help us understand how visitors use the website.
• Marketing cookies: may help us show relevant offers or measure advertising performance.

You can control or delete cookies through your browser settings. Some website features may not work correctly if essential cookies are disabled.

6. Sharing Your Information

We do not sell your personal information. We may share limited information only when needed to operate our business and serve you properly.

• Delivery partners for order shipping and customer delivery.
• Payment providers for secure transaction processing.
• Website hosting, security, analytics and technical service providers.
• Professional advisers, accountants or legal advisers when required.
• Government, regulatory or law enforcement authorities where required by law.

Some service providers may process data outside the UAE. Where this happens, we aim to use appropriate safeguards and work with trusted providers.

7. Data Security & Retention

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration or disclosure.

We keep personal information only for as long as necessary for order processing, customer service, accounting, legal, security and business purposes. When information is no longer needed, we will delete, anonymize or securely retain it where legally required.

8. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion of certain information, restriction or objection to processing, or withdrawal of marketing consent.

To make a privacy request, please contact us using the details below. We may need to verify your identity before processing your request.

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Unsubscribe from promotional messages at any time.
• Ask questions about how your data is used or shared.

9. Children’s Privacy

Our website is intended for general shopping use and is not designed to knowingly collect personal information from children. If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, legal requirements or customer services. The updated version will be posted on this page with a revised “Last updated” date.