INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How can I place an order?

You can easily browse products on our website and add them to your shopping cart. Once ready, proceed to checkout and follow the simple steps to complete your purchase.

2. What payment methods do you accept?

We accept major debit and credit cards, Apple Pay, Google Pay, and Cash on Delivery within the UAE.

 

3. Do you offer same-day delivery?

Yes! For orders placed before 2:00 PM in Dubai, same-day delivery is available. Orders placed later will be delivered the next working day.

 

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email and WhatsApp message with your tracking details.

 

5. Can I return or exchange an item?

Yes, returns and exchanges are accepted within 7 days of delivery, as long as the product is unused and in its original packaging.

 

INFORMATION ABOUT US

📞 Get in Touch

We’re always happy to hear from you! Whether you have a question about your order, our products, or any general inquiry — our customer service team is here to help.

Phone: +971 54 781 0003
Email: info@ehtifalat.com